Shipping policy

At Xenoco, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy for details on delivery times, rates, and order tracking.

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📦 Where We Ship

We currently ship to:

• 🇦🇪 United Arab Emirates (UAE)

• 🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• Orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed the next business day

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📍 Estimated Delivery Times

⏳ Note: Delivery times may vary depending on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your delivery address.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number, so you can monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

While we strive to deliver on time, some delays may occur due to:

• Customs clearance

• Severe weather conditions or public holidays

• Courier disruptions or high-demand periods

We appreciate your patience and understanding in these rare situations.

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📨 Incorrect Address Policy

Please double-check your shipping address before placing your order.

Xenoco is not responsible for delivery delays or lost packages caused by incorrect or incomplete address information.

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💬 Need Help?

Have questions about your order or delivery? We're here to assist you.

📧 xenocoofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia