FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across the UAE and Saudi Arabia — no minimum spend required.
🛍 Just shop and enjoy!
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location.
⚡️ Fast, reliable, and always on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! COD is available in both KSA and UAE — because convenience should show up at your door too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just make sure it’s unused and in its original packaging.
🔁 See our full [Return & Refund Policy] for details.
5️⃣ How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS so you can track your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got your back.
If your item arrives damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or issue a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
🌍 Not yet — we currently deliver only within the UAE and Saudi Arabia.
But stay tuned… international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help!
📩 Email: xenocoofficial@gmail.com
Or use the contact form on our website — we respond fast.
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
All our products are authentic, high-quality, and sourced from trusted suppliers.
✨ Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at xenocoofficial@gmail.com as soon as possible.
💬 Still have questions?
Reach out anytime — we’re always here for you.
📧 xenocoofficial@gmail.com
🌍 Serving customers across the UAE and Saudi Arabia