Privacy Policy

At Xenoco, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information whenever you interact with us—whether you're browsing, shopping, or reaching out.

1. Information We Collect

When you use Xenoco, we may collect:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Order Details: Purchased items, order history, and secure payment method (processed by trusted third parties).

  • Device & Usage Data: IP address, browser type, and cookies to enhance your experience.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Send order confirmations and updates

  • Provide customer support

  • Share promotions or updates (only with your consent)

  • Improve and personalize your experience

3. Your Privacy Comes First

We never sell your data. We only share it:

  • With trusted service providers (e.g., logistics partners) to fulfill your orders

  • When legally required by authorities in the UAE or Saudi Arabia

4. How We Protect Your Data

We implement strong security measures, including:

  • SSL encryption for all browsing sessions

  • Secure payment gateways for transactions

  • Restricted access to sensitive data within our organization

5. Your Rights (UAE & Saudi Arabia)

You have the right to:

  • Request access to the data we hold about you

  • Ask for corrections or deletion of your personal data

  • Opt out of marketing communications at any time

📧 To make a request, contact us at xenocoofficial@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember your shopping preferences

  • Recommend personalized products

  • Optimize website performance

You can manage cookies anytime via your browser settings.

7. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

8. Contact Us

If you have any questions or privacy-related concerns:

📧 Email: xenocoofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia